Shipping & Delivery
My order was marked delivered but it’s not here.
We know how frustrating this can be — and we’re here to help. If your tracking shows “Delivered” but the package hasn’t arrived, please follow these steps:. Double-check your surroundings — sometimes carriers leave packages in secure spots like behin
Do you offer expedited shipping?
At this time, we do not offer an expedited shipping option at checkout. However, rest assured — we use fast and reliable shipping methods to ensure your order arrives on or before the promised delivery date. Our logistics partners are carefully selec
Do you offer free shipping?
Yes! Clenzy offers free standard shipping on all orders over $50. This promotion is automatically applied at checkout—no promo code needed. For orders under $50, standard shipping rates will apply and are calculated at checkout. We strive to ensure t
How long does delivery take?
At Clenzy, we strive to ensure your order reaches you promptly. Here's what you can expect:. Processing Time: Orders are processed within 1–3 business days. Delivery Time: After processing, delivery typically takes 7–16 business days, depending on yo
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking number. To track your order:. Check your inbox for the shipping confirmation email. Click on the tracking link provided, or copy and paste the tracking number into yo
What if my package gets lost or arrives damaged?
We understand how frustrating it can be if your package is lost or arrives in less-than-perfect condition. Here’s what you should do:. Wait 24-48 hours: Sometimes carriers mark a package as delivered before it actually arrives. Please double-check wi
What is your shipping policy?
At Clenzy, we prioritize delivering your orders promptly and securely. Here's an overview of our shipping policy:. Processing Time: Orders are processed within 1–3 business days. Delivery Time: After processing, delivery typically takes 7–16 business
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. To track your order:. Open the shipping confirmation email. Click on the tracking link provided, or copy and paste the tracking number int
Do you ship worldwide?
Yes, we do offer international shipping! Clenzy ships to a wide range of countries, including:. USA. Canada. Europe. Australia. Singapore. Japan. Delivery times vary by region, and all shipping is handled through reliable carriers to ensure your orde